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| Fraud Centre Agent |
| Location |
| QC-Montreal |
| Description |
Fraud Centre Agent
RBC’s Fraud Centre Department is currently looking for Agents to join our dynamic team. These positions are available where you can truly make a contribution and not just be a face in the crowd! These opportunities have been created due to growth and expansion.
 We offer:
•Competitive Wages
•A professional and supportive team environment
•A comprehensive training program on internal processes and systems
•Benefits available immediately
•Annual Salary Review
•Career progression if you have what it takes to be the best.
Day training will be starting Monday June 23rd, for 5 weeks between 8am and 4:30pm.
Key Accountabilities
As a Fraud Centre Agent, you would be responsible for:
•Taking and analyzing customer calls and requests regarding potential client fraud transactions and providing direction and guidance on appropriate course of action
•Communication of appropriate course of action to clients in a professional manner
•Creation of written correspondence and various tracking reports, and document processing utilizing a variety of system applications.
Schedule:
We are looking for candidates who are available to work a variety of shifts between 6:00 AM to Midnight from Monday to Sunday. Candidates must be committed to maintaining a flexible work schedule based on the demands of the business. Our centre is open 24 hours/day, 7 days/week.
Knowledge
We are seeking talented individuals who have:
•Excellent communication skills and fluency in both English and French
• Are able to work shifts between 6:00 am to Midnight from Monday to Sunday (7.5 hours/day; 37.5 hr/week)
•Ability to prioritize workload and handle volume calls while maintaining a professional and personable approach
•High level of comfort with Windows-based software and various internal systems
•Professional and courteous phone manner
•Demonstrated ability to problem-solve by active listening
•Exceptional interpersonal skills and communication skills (empathy, teamwork, positive attitude, upbeat energy)
•Commitment to delivering a superior client experience
•Previous call centre experience preferred but not required
Location: Near Atwater metro in Montreal.
We thank all interested candidates, however, only those selected for an interview will be contacted.
Apply online at www.rbc.com/careers by clicking on APPLY position # 89707
We value diversity in the workplace, are committed to employment equity/equal opportunity employment and will provide reasonable workplace accommodation to applicants with disabilities.
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The candidates that have applied to this offer have also applied to the following offers:
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