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| Service Representative (overnight shifts), Royal Direct, Montreal |
| Location |
| QC-Montreal |
| Description |
Position Purpose:
CAREER OPPORTUNITY - FULL-TIME/PERMANENT
 WE OFFER:
Permanent positionPossibility of a condensed shift 4 days/weekGuarantee of 37.5 hr/weekBonus for evening or overnight shiftsCompetitive wageCareer development program and possibility to learn a vast array of products
High Promotion rate8 weeks training program -remuneratedPersonal Rewards program (Based on personal and RBC performance)Array of flexible benefitsAdditional advantages to be discussed
Our Service Representatives are customer service-oriented individuals who enjoy meeting challenging goals. You would be working in our inbound contact centre receiving calls from our RBC clients. Your responsibility is to assist our clients with their financial needs and resolve their problems in a friendly and helpful manner.
Key Accountabilities:
Respond to inbound client calls, delivering fast and efficient service assisting clients with their immediate financial needs.Resolve problems at first point of contact in a friendly and helpful manner and refer more complex situations to senior officers.Promote products and services based on the individual needs of the client.Adhere to compliance routines in carrying out transactions.
Job Requirements: (Knowledge/ Experience):
Only candidates that are flexible to work a 4 day condensed shift, from 10pm to 8am, between Monday to Sunday will be considered for this opportunity.Previous experience in customer service or sales experience is an asset.Excellent communication skillsStrong communication skills - Bilingualism is essential (French and English)People skills, tact and diplomacy are essentialExcellent organizational skills, ability to demonstrate initiative and capacity to prioritize workload.Strong keyboarding skills, and above average internet/navigation skills.
Employees are recognized for effort and achievement, while continuing their focus on selling the right products and services to meet our clients' needs.
RBC offers a Total Rewards program including competitive salary, opportunities for performance bonuses based on performance thresholds along with an array of flexible benefit, work/life and career development programs, long term investment and retirement savings plans. Training and development is essential in providing employees with access to the latest client service tools. Gain experience serving the needs of RBC Financial Group clients and earn the opportunity to explore other work arrangements and positions within RBC!
****We appreciate your interest in our job opportunities, however, only those applicants selected to proceed in the process will be contacted****
Required Skills/ Competencies/ Attributes:
Education:
High School Diploma / GED
Required Accreditation(s):
None
Special Conditions:
None
Diversity:
Diversity in the workplace, one of our shared values, lies at the heart of our rewarding, open, supportive and inclusive work environment. We respect and respond to the many competing and evolving priorities in our lives so you can focus on what you can do best – put clients first. |
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The candidates that have applied to this offer have also applied to the following offers:
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