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| TECHNICAL SUPORT SPECIALIST |
| Location |
| QC-Montreal |
| Description |
 Description:
The Technical Support Specialist focus in providing customer support in identifying, analyzing and fixing “faults” of low to moderate, while ensuring highest level of client satisfaction.
Accountabilities:
Answer technical inquiries received from external and internal customers through telephone, fax and/or emails (during peak hours) Diagnose and solve customer installation queries or software issues of low to moderate complexity Handles first level escalation for technical issues Required to travel up to 25% or according to business needs Properly document all interaction with customers in Technical Support Database Track and stay on top of all Open Issues by Call Reference Numbers Staying up-to-date on product knowledge, process, etc.Be part of the on-call rotation team [off-business hours – Emergency support] All other tasks related to the position or requested by superior
Requirements:
College degree in electronics, computer science, or pertinent experience in similar fields Leadership skills, integrity and objective driven Strong level of knowledge of Windows operating systems, server and workstations.Strong knowledge of TCP/IP networks including firewalls, IIS, and DNS -Basic knowledge of Microsoft SQL Strong Customer Service orientation; 2 to 3 years minimum experience Fully bilingual; French and English, Spanish an asset Able to travel to International and North American destinations |
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The candidates that have applied to this offer have also applied to the following offers:
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