Category: Candidates

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Candidates

Customer Service Experience – The ‘IT’ Word

c3job

22 February 2019 16:36 22 February 2019

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2 min read

Don’t be so quick to say you have no customer service experience. Think it through reflecting on the nontraditional people-oriented settings where you practice the art of communication. As the…

Don’t be so quick to say you have no customer service experience. Think it through reflecting on the nontraditional people-oriented settings where you practice the art of communication. As the recollection of your many efforts rises to the surface, it is time to let that service experience shine on your CV. Recruiters will spot your talents right away.

What does this actually mean?

Let’s dig deeper. You decided to give back to your community and spend a few hours a week perhaps at a senior center playing cards with a hippie from the 60s or listening to an aging and lonely tattoo artist who weaves a compelling story.

Possibly, you tutor a new immigrant or earn a few extra dollars working evenings at a coffee shop. If you are sports minded and coach youngsters in a soccer or baseball team, get it down on paper. Not to be forgotten are the summer months you spent abroad with CUSO, an organization committed to international development.

Two important hints for the interview

Let’s move to the interview itself. Three words that ring out loud and clear: prepare, prepare, prepare. You can take a few simple steps to shake yourself into action.

Internet lays out before you the most common call center interview questions you will face. Check it out and practice.
Do your research. Visit the company’s website, read news releases about them, go through their annual report.

Do you what it takes to serve customers?

Your character traits will stand out quickly in a Customer Contact Center. Do you fly off the handle easily, continually interrupt during a conversation and boredom can be heard in your voice? Cultivating a more positive attitude will yield greater success in getting that job and keeping it.

It will be no surprise to you that customers call for information, have a problem or just want to complain to someone. If you are a good listener and think fast on your feet, you already have essential skills to be a creative problem-solver when faced with complex issues.

“Whether you think you can or you think you can’t, you’re right. “
Henry Ford

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2 min read

Candidates

Adapt your CV for jobs in a Customer Contact Center

c3job

16 February 2019 22:12 16 February 2019

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2 min read

Did you redo your resume? Want to make sure you adapt your CV to put all the odds in your favor for a job in a Customer Contact Center? Do…

Did you redo your resume? Want to make sure you adapt your CV to put all the odds in your favor for a job in a Customer Contact Center? Do you want to customize your current CV to increase your chances to secure a job in a Customer Contact Center?

Here is our checklist to make sure you adapt your CV and avoid common mistakes before applying to our offers.

Your contact information

As silly as it seems, make sure your phone number is up-to-date (preferably your cellphone)! Recruiters prefer to reach you this way to set up an interview! Feel free to put your Linkedin link if your profile has been refreshed.

Languages

It’s mandatory. Don’t be shy. Mention the languages you know. There is no need to specify your level of fluency. Remember it is best not to lie. This is the first thing recruiters will test during the interview. There is tolerance for accents so long as you understand!

If the job offer requires a particular language (English or French), adapt your CV in that language; otherwise, both languages work.

Your work experience

Even if you have never worked in a Customer Contact Center, any experience working with the public should be added to adapt your CV. It is useful for the recruiter to know if you have customer service experience be it as a cashier in a supermarket, retail sales in a boutique or in a restaurant. The recruiter wants to know you can interact with customers!

Do list any other background experience providing just a short description in each case.

Your diplomas

This is less important but it will give the recruiter an indication of your writing skills. Although most of the jobs are on the phone, it may be necessary to write e-mails or take notes during a call. It also shows the recruiter your areas of interest and your potential for growth.

Your goal

Are you looking for full time or part time employment? Do you want a permanent or temporary job? Do you prefer to work in the evening, during the night or over the weekend? Let the recruiter know! Positions are quite diverse in a Customer Contact Center and will allow you to find the right job that will match your availability and interests.

So do not hesitate to adapt your CV for Call Centers before applying on C3Job !

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