Payroll Advisor - Small Entreprise



Position Description

Are you searching for a challenging position within a successful organization? CGI’s Payroll Services Center (PSC) is looking for a Payroll Advisor.

Located in Montreal, we have been helping SME owners across the country manage their businesses for over 40 years. We offer all-in-one cloud-based solutions that simplify payroll and human capital. Join our dynamic team to contribute to the success of local businesses.


• Plenty of career opportunities supported by a professional career development plan

• Our location far from downtown traffic

• Public transit and nearby parking options

• Rewarding relationships with our clients who are already highly satisfied

• A work environment recognized as one of the most pleasant in the country (Great Place to Work certified)

You must attend a three weeks training, full time, paid, for this position.

Your future duties and responsibilities

- Provide telephone support to clients using our payroll application and complementary modules and offer suggestions to improve their use of our solution;

- Inform clients on the current payroll legislative rules and regulations;

- Plan and organize your work to comply with service levels and client expectations;

- Comply with the quality standards for communication with clients;

- Ensure follow-up and resolution of clients’ cases according to service level agreements;

- Modify the companies files and make the necessary follow ups;

- Act as a resource person for client retention;

- Participate in knowledge sharing within your team;

- Work in close collaboration with the other sectors;

- Identify and document the problems encountered to improve your training.

Required qualifications to be successful in this role

- High school diploma;

- Minimum of 2 years’ experience in the payroll industry or in customer service in a call centre environment;

- Ahuntsic College Comprendre les principes de la paie training or Canadian Payroll Association (CPA) PCP Certification (Asset);

- Customer service oriented;

- Proven problem-solving skills;

- Ability to work well under pressure and meet deadlines;

- Ability to manage priorities effectively;

- Strong team spirit and communication skills;

- Knowledge of Nethris application or EmployeurD (Asset);

- Good knowledge of Microsoft Office tools (Word, Excel, PowerPoint) and of Internet navigation;

- Excellent written and spoken skills in both French and English (Essential).

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