We're hiring full-time bilingual Customer Service Consultants to join our Montreal frontline team. In this role, you will be supporting Fido and/or Rogers customers with their residential and wireless products and/or cable products and services.
At Fido/Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who cares about people, builds rapport easily, and is genuinely invested in helping others, you'd be a great fit for our team!
Empathetic – You are someone who is able to show understanding and relate to the customer
Outgoing – You are someone who is friendly and approachable
Patient – You are someone who regardless of situation is able to support the customer in a tactful and effective manner
Genuine – You are someone who is authentic in your interaction with customers
You get to:
• Connect with Canadians from coast-to-coast
• Dig into issues of all shapes and sizes
• Promote and recommend the latest products and services to customers
• Make customers lives easier by providing them with value add services
You should have:
• A flexible schedule
• An ability to navigate multiple computer systems
• An ability to think on your feet and deliver your message in a concise manner
• Expert communication and listening skills both in English and French