Bilingual (Cantonese/English) Customer Care Advisor - Scarborough, ON

Requisition ID: 163112

Join the Global Community of Scotiabankers to help customers become better off.

When you join our Customer Contact Centre, you're joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future! You're positioning yourself to build a career with a respected financial institution that is Canada's most international bank. You're ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. You'll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, you'll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.

Career, culture, progression. You'll find it all here. Apply today.

Looking for a hybrid role? We have the job for you!  We want you to join our team and have the ability to work the way you want!  Hybrid means we are flexible on where you work during the week.  You will be required to come into the office for a minimum amount of time and certain requirements will need to be in place ? read more to find out. 

Who we are:

The Scotiabank Customer Contact Centre team is at the heart of our operations. Our Canadian Banking Contact Centres (CBCCs) are based out of six locations in Canada, Mexico, Colombia, and Dominican Republic.

Our key guiding purpose, For every future, articulates why we do what we do. Our all-inclusive culture empowers our employees to make decisions that are best suited for their careers.

Together, we make a difference by harnessing the limitless potential that diversity offers.

At CBCC, you'll have the opportunity to build a unique career with an inclusive, award-winning workplace that delivers superior customer experiences. You'll be part of a team that is leading the future of banking.

From day one on the job, you'll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as employee banking privileges, wellness programs, and employee discount programs

 What You Will Be Doing:

• You'll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice.
• Take Inbound phone calls, from our customer and branches, to provide useful information and ensure customers are satisfied with our products and services.
• Excel at identifying customer banking needs, providing customized solutions by using accessible resources, navigating through multiple systems.
• Respond to complaints and walking customers through basic troubleshooting or set up processes.

Skills and traits ?What you bring and what you will learn:

• You're passionate about customer service and have experience in customer-focused roles
• Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries, while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
• You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
• You have a high school diploma (or a recognized equivalent)
• You're comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.
• You must be able to read and speak Cantonese fluently

Perks you can look forward to:

• From day one of your new career, you will enjoy:
• Employee banking fees privileges
• Pre-assigned allotted personal days to help with personal and cultural commitments
• An extensive suite of customizable benefits
• Opportunities for long term savings (employee share program, RRSPs, pension)
• Access to thousands of internal learning courses
• Global Tuition Program

Our Awards

• Best Workplaces in Canada 2021
• Top Companies LinkedIn 2021
• Best Workplaces for Women in Canada 2021
• Bloomberg Gender-Equality Index 2021
• World's Best Workplaces 2020

Hiring & Training Details:

• Our Customer Contact Centre is located at 888 Birchmount Rd, Scarborough, Ontario, Canada M1K 5L1
• Position Start Date: November 1st, 2022
• Position Status: Full-time (37.5 hours)
   

Training & Work Shift Details:

Must be available to attend training for a total for 9 weeks.  There will be an opportunity to attend part of this training virtually from home pending technology and hardware set up. In person training may reflect timings of shift assignments. 

Training will be Sunday to Thursday 10:00am - 6:00pm

• Days 1-30 will be in office in person from  10:00am-6:00pm Sunday - Thursday

Work Schedules & Shifts: 

We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation (24/7). Currently, we are seeking candidates available for shifts between the hours of 12pm-12am (est) plus weekend availability Regular, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

Work From Home/Hybrid: 

If you meet a variety of criteria, which includes but not limited to private workspace & completion of mandatory learnings - you will be offered the possibility to complete training in a hybrid work model. Working on-site is also a possibility for employees.

At Scotiabank, your career is not yours alone; your ideas matter, your voice matters, you matter. Join a team that will help you Discover Your Potential.

 #IN-GO

Location(s):  Canada : Ontario : Scarborough

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank's six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.